Privacy Policy

Effective Date: April 10, 2025
Last Updated: April 10, 2025

1. Introduction  

Welcome to Creative STEM Solutions ("Company," "we," "us," or "our"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.creativestemsolutions.com ("Website"), purchase our products, or interact with us.

By using our Website or services, you consent to the collection and use of information in accordance with this Privacy Policy.

If you have any questions, you can contact us at:
📧 Email: Sales@CreativeSTEMSolutions.com
📍 Website Address: www.creativestemsolutions.com

2. Information We Collect 

We collect and process the following types of personal data:

A. Information You Provide Directly

• Personal Identification Data – Name, email address, shipping and billing address, phone number, and payment details when you make a purchase.
• Account Information – If you create an account, we may collect login details, preferences, and purchase history.
• Communications – If you contact us, we collect correspondence, feedback, and inquiries.

B. Information Collected Automatically

• Device & Usage Data – IP address, browser type, operating system, and browsing behavior on our Website.
• Cookies & Tracking Technologies – We use cookies to enhance user experience, analyze Website traffic, and support marketing efforts. See Section 7 – Cookies & Tracking Technologies for more details.

C. Information from Third Parties

• Payment Processors – We use third-party services (such as Stripe, PayPal) to process payments securely.
• Marketing & Analytics Tools – We may receive data from Google Analytics, Meta Pixel, or other tracking tools to improve our Website.

3. How We Use Your Information

We process your personal data for the following purposes (Purpose- Legal Need):

To process and fulfill your orders - Contractual necessity

To provide customer support and respond to inquiries - Legitimate business interest

To send marketing emails (with consent) - Consent 

To analyze and improve Website performance - Legitimate business interest

To comply with legal and regulatory obligations - Legal compliance. 

We do not sell your personal data to third parties.

4. How We Share Your Information

We may share your data with the following third parties, only when necessary:

• Service Providers & Vendors – Payment processors, shipping carriers, email marketing platforms, and analytics providers.
• Legal & Compliance Authorities – If required by law, regulation, or legal process.
• Business Transfers – If our business undergoes a sale, merger, or acquisition, user data may be transferred.

5. Your Rights & Choices

A. Your Rights Under U.S. Privacy Laws (CCPA, CPRA, etc.)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know – Request details about the personal data we collect, use, and share.
• Right to Delete – Request deletion of your personal data, subject to certain legal exceptions.
• Right to Opt-Out of Data Selling or Sharing – We do not sell personal data, but you may opt out of certain tracking technologies.
• Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

📧 To exercise your rights, contact us at Sales@CreativeSTEMSolutions.com.

6. Data Retention & Security

We retain your data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

We implement industry-standard security measures to protect your data, including:
✔ Encrypted data storage and secure transactions
✔ Limited employee access to personal data
✔ Secure payment processing through trusted third parties

However, no method of online transmission is 100% secure, and we encourage you to use strong passwords and avoid sharing sensitive information via email.

7. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to enhance user experience, analyze Website traffic, and support marketing.

A. Types of Cookies We Use

Type of Cookie- Purpose: 

Essential Cookies- Necessary for site functionality (e.g., login, shopping cart)

Analytics Cookies- Help track Website usage and improve performance

Marketing Cookies- Used for targeted advertising and retargeting

B. How to Manage Cookies

You can disable cookies via your browser settings. However, disabling essential cookies may affect Website functionality.

8. Third-Party Links & Content

Our Website may contain links to third-party websites (e.g., payment gateways, social media). We do not control these websites and are not responsible for their privacy practices. Please review their privacy policies before sharing data.

9. Children's Privacy (COPPA Compliance)

Our Website is not intended for children under 13 without parental consent. If we learn that a child’s data has been collected without parental permission, we will delete it immediately. If you are a parent or guardian and believe that we have collected information from a child, please contact us at sales@CreativeSTEMSolutions.com.

10. Marketing & Email Preferences

• Email Marketing: We send promotional emails only with your explicit consent.
• Opt-Out: You can unsubscribe anytime via the "Unsubscribe" link in emails.
• We comply with CAN-SPAM Act and other email marketing laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. Updates will be posted on this page with a new effective date. We encourage you to review this policy periodically.

12. Contact Us 

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

📧 Email: Sales@CreativeSTEMSolutions.com
📍 Website Address: www.creativestemsolutions.com

For CCPA-related inquiries, you may also contact the California Attorney General’s Office or visit www.oag.ca.gov/privacy.